{"id":4542,"date":"2025-03-12T01:58:21","date_gmt":"2025-03-12T01:58:21","guid":{"rendered":"https:\/\/shopkeeper-demo.getbowtied.com\/baby-products\/?page_id=9"},"modified":"2026-10-23T07:50:40","modified_gmt":"2026-10-23T07:50:40","slug":"refund","status":"publish","type":"page","link":"https:\/\/manzoophthalmic.com\/es\/refund\/","title":{"rendered":"Refund Policy \u2013 Manzo Ophthalmic"},"content":{"rendered":"<p><span style=\"font-family: verdana, geneva;\"><\/span><\/p>\r\n<p class=\"wp-block-paragraph\"><span style=\"font-family: verdana, geneva;\"><strong>Manzo Ophthalmic<\/strong>\u00a0is committed to providing <strong>high-quality ophthalmic equipment<\/strong> and ensuring customer satisfaction. We have a simple refund policy if you are unhappy with your purchase, making your experience easy and stress-free.<\/span><\/p>\r\n<h2><span style=\"font-family: verdana, geneva;\"><strong>1. Eligibility for Refunds<\/strong><\/span><\/h2>\r\n<p><span style=\"font-family: verdana, geneva;\">We accept refund requests under the following conditions:<\/span><\/p>\r\n<ul>\r\n<li><span style=\"font-family: verdana, geneva;\">Order Cancellations: If you cancel your order before it ships, you are eligible for a full refund.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\">If your item arrives damaged or defective, you can request a replacement or a full refund within 7 days of delivery.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\">If you receive the wrong item, we will pay for the return shipping. You can choose a full refund or an exchange.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\">Returns for Manufacturer Defects: Items with manufacturer defects may qualify for a refund or replacement based on warranty terms.<\/span><\/li>\r\n<\/ul>\r\n<h2><span style=\"font-family: verdana, geneva;\"><strong>2. Non-Refundable Items<\/strong><\/span><\/h2>\r\n<p><span style=\"font-family: verdana, geneva;\">Refunds are <strong>not available<\/strong> for the following:<\/span><\/p>\r\n<ul>\r\n<li><span style=\"font-family: verdana, geneva;\"><strong>Used or Installed Equipment<\/strong>: Items that have been used, installed, or modified.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\"><strong>Custom Orders<\/strong>: Specially customized equipment or bulk orders.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\"><strong>Software &amp; Digital Products<\/strong>: Software licenses, calibration files, or other digital content.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\"><strong>Consumables &amp; Accessories<\/strong>: Bulbs, batteries, electrodes, and disposable medical supplies.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\"><strong>Shipping Fees<\/strong>: We do not refund original shipping and handling charges. This rule applies unless we make a mistake.<\/span><\/li>\r\n<\/ul>\r\n<h2><span style=\"font-family: verdana, geneva;\"><strong>3. Refund Process<\/strong><\/span><\/h2>\r\n<p><span style=\"font-family: verdana, geneva;\">To request a refund, follow these steps:<\/span><\/p>\r\n<h3><span style=\"font-family: verdana, geneva;\"><strong>Step 1: Contact Our Support Team<\/strong><\/span><\/h3>\r\n<p><span style=\"font-family: verdana, geneva;\">Email <strong>[sales@manzoeyecare.com]<\/strong> or call <strong>[+ 65 6733 51888]<\/strong> with:<\/span><\/p>\r\n<p><span style=\"font-family: verdana, geneva;\">\u2714\ufe0f Your <strong>order number<\/strong><\/span><\/p>\r\n<p><span style=\"font-family: verdana, geneva;\">\u2714\ufe0f A <strong>detailed explanation<\/strong> of the issue<\/span><\/p>\r\n<p><span style=\"font-family: verdana, geneva;\">\u2714\ufe0f Photos or videos (if applicable)<\/span><\/p>\r\n<h3><span style=\"font-family: verdana, geneva;\"><strong>Step 2: Return Authorization<\/strong><\/span><\/h3>\r\n<ul>\r\n<li><span style=\"font-family: verdana, geneva;\">If we approve your refund, we will give you a\u00a0<strong>Return Merchandise Authorization (RMA) number<\/strong> and shipping instructions.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\">You must <strong>return<\/strong> items<strong> within 14 days<\/strong> of receiving the RMA.<\/span><\/li>\r\n<\/ul>\r\n<h3><span style=\"font-family: verdana, geneva;\"><strong>Step 3: Inspection &amp; Refund Approval<\/strong><\/span><\/h3>\r\n<ul>\r\n<li><span style=\"font-family: verdana, geneva;\">Once we receive your return, our technicians will <strong>inspect the product<\/strong> within <strong>5-7 business days<\/strong>.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\">If the item meets our <strong>return policy conditions<\/strong>, we<strong> will process<\/strong> a refund using your original payment method.<\/span><\/li>\r\n<\/ul>\r\n<h2><span style=\"font-family: verdana, geneva;\"><strong>4. Refund Timeline<\/strong><\/span><\/h2>\r\n<ul>\r\n<li><span style=\"font-family: verdana, geneva;\"><strong>Credit Card Refunds<\/strong>: 5-10 business days after approval.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\"><strong>Bank Transfers &amp; ACH Payments<\/strong>: 7-14 business days.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\"><strong>PayPal &amp; Other Digital Payments<\/strong>: 3-7 business days.<\/span><\/li>\r\n<\/ul>\r\n<p><span style=\"font-family: verdana, geneva;\"><em>Processing times may vary based on your bank or payment provider.<\/em><\/span><\/p>\r\n<h2><span style=\"font-family: verdana, geneva;\"><strong>5. Late or Missing Refunds<\/strong><\/span><\/h2>\r\n<p><span style=\"font-family: verdana, geneva;\">If you haven\u2019t received your refund:<\/span><\/p>\r\n<ol>\r\n<li><span style=\"font-family: verdana, geneva;\"><strong>Recheck your bank account<\/strong>.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\"><strong>Contact your credit card company<\/strong>, as it might take time for them to post your refund.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\"><strong>Reach out to your bank<\/strong>, as processing times may vary.<\/span><\/li>\r\n<\/ol>\r\n<p><span style=\"font-family: verdana, geneva;\">If you\u2019ve done all the above and still haven\u2019t received your refund, contact us at <strong>[sales@manzoeyecare.com]<\/strong>.<\/span><\/p>\r\n<h2><span style=\"font-family: verdana, geneva;\"><strong>6. Exchanges<\/strong><\/span><\/h2>\r\n<p><span style=\"font-family: verdana, geneva;\">We offer exchanges for defective, damaged, or incorrectly shipped items. To initiate an exchange, please\u00a0<strong>get in touch with our support team<\/strong> within <strong>7 days of receiving your item<\/strong>.<\/span><\/p>\r\n<h2><span style=\"font-family: verdana, geneva;\"><strong>7. International Orders<\/strong><\/span><\/h2>\r\n<ul>\r\n<li><span style=\"font-family: verdana, geneva;\">Refunds for <strong>international orders<\/strong> may be subject to <strong>additional processing times<\/strong> because of customs and currency exchange rates.<\/span><\/li>\r\n<li><span style=\"font-family: verdana, geneva;\">International shipping fees, duties, and taxes are <strong>non-refundable<\/strong>.<\/span><\/li>\r\n<\/ul>\r\n<h2><span style=\"font-family: verdana, geneva;\"><strong>8. Contact Us<\/strong><\/span><\/h2>\r\n<p><span style=\"font-family: verdana, geneva;\">If you have any questions about our <strong>Refund Policy<\/strong>, don&#8217;t hesitate to get in touch with us:<\/span><\/p>\r\n<p><span style=\"font-family: verdana, geneva;\">\ud83d\udce7 <strong>Email:<\/strong> [<strong>sales@manzoeyecare.com<\/strong>]<\/span><\/p>\r\n<p><span style=\"font-family: verdana, geneva;\">\ud83d\udcde <strong>Phone:<\/strong> [+ 65 6733 51888]<\/span><\/p>\r\n<p><span style=\"font-family: verdana, geneva;\">\ud83d\udccd <strong>Address:<\/strong> [3 Mount Elizabeth, Suite #01-02 Medical Centre,<br \/>228510, Singapore]<\/span><\/p>\r\n<p><span style=\"font-family: verdana, geneva;\"><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Manzo Ophthalmic\u00a0is committed to providing high-quality ophthalmic equipment and ensuring customer satisfaction. We have a simple refund policy if you are unhappy with your purchase, making your experience easy and stress-free. 1. Eligibility for Refunds We accept refund requests under the following conditions: Order Cancellations: If you cancel your order before it ships, you are<\/p>\n<div class=\"klb-readmore\"><a class=\"c-btn\" href=\"https:\/\/manzoophthalmic.com\/es\/refund\/\">Read More <i class=\"far fa-plus\"><\/i><\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4542","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8-RC6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund Policy \u2013 Manzo Ophthalmic | Manzo Ophthalmic<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy \u2013 Manzo Ophthalmic\" \/>\n<meta property=\"og:description\" content=\"Manzo Ophthalmic\u00a0is committed to providing high-quality ophthalmic equipment and ensuring customer satisfaction. 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